Return Policy

Return Eligibility

We accept returns of unopened and unused products within 30 days of purchase. Products must be in their original packaging with all accessories and documentation included.

Return Process

To initiate a return, please follow these steps:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Receive return instructions and authorization code
4. Package the item securely in its original packaging
5. Ship the item to the address provided

Refund Processing

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. You will receive an email confirmation when the refund has been processed.

Non-Returnable Items

The following items are not eligible for return:

• Opened software or digital products
• Items damaged by misuse or normal wear
• Products returned after the 30-day return period
• Items without original packaging or documentation

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Defective Products

If you receive a defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Defective products may be eligible for return beyond the standard 30-day period.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of shipment.

Contact for Returns

For return requests or questions about this policy, please contact us at:

Email: info@artlight.world
Phone: +13148875847
Address: 3217 Dr Martin Luther King Dr, St. Louis, MO 63106, United States